By submitting your booking, you and the party that you represent agree to all subjects in these Terms and Conditions.
A contract exists as soon as we issue our Booking Confirmation.
You should check the details of your confirmation carefully and promptly to ensure that it accurately reflects the booking you have requested. You should immediately inform Wild Goose SUP of any discrepancies or alterations.
General Terms and Conditions:
Participants must acknowledge the inherent risks and act in their own best interests.
Minimum age to paddle their own equipment is 10 years old but only if a buoyancy aid is fitted safely and securely.
Any customer under the age of 18 years must be accompanied by an adult at all times when on the water and receiving tuition from Wild Goose SUP. The parent or guardian needs to be aware and accept the risks involved in stand up paddle boarding and satisfy them accordingly.
All bookings are on the basis that the customer will, at all times, observe the safety regulations set by Wild Goose SUP Instructors and wear a buoyancy aid when recommended.
When launching and landing only use designated areas shown by your instructor.
Loss or breakage of equipment during a session will be charged to the participant at full retail value unless due to fair wear and tear.
Wild Goose SUP does not condone the consumption of drugs and alcohol and discourages the use of all equipment while under its influence. We reserve the right to refuse usage of any equipment if we feel the participant is under the influence of drugs and alcohol – the final decision is ours.
All information is produced in good faith and is accurate at the time of booking.
Full payment will be required at the time of booking.
Physical Fitness
Participants must be able to swim at least 50 metres and be confident in the water wearing a buoyancy aid.
All participants must advise on the booking form of any illness or medical conditions which could effect them during participation. Any participant suffering Asthma, Diabetes, Epilepsy, Giddy Spells, Angina or other Heart Conditions or Pregnancy should consult with their doctor before making a booking. If at all unsure, participants must check with a doctor before booking and must be able to produce a note from their doctor if required.
Participants must bring any necessary medication with them and ensure that staff are made aware of what medicine this is and how it is to be administered. Be advised that some of the activity locations are remote and self-contained.
Wild Goose SUP reserves the right to refuse any booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of the course.
Photo & Video Usage:
Wild Goose SUP frequently takes photos and videos of customers for marketing purposes. Wild Goose SUP reserves the right for ourselves and our partners to use these photos in our marketing materials, including but not limited to: our website, social media channels, brochures, emails, and other marketing channels we deem appropriate and in any other promotional material. If customers do not wish to be photographed, please raise this with Wild Goose SUP instructors at the start of your session.
Insurance:
The equipment and staff are insured against accident and third party liability, but personal insurance against injury, accident or loss whilst taking part in any activity is the responsibility of the client and Wild Goose SUP accepts no responsibility for any such injuries, accident, damage or loss to a client. You are advised to take out your own insurance to cover this.
Liability:
Wild Goose SUP will not be liable for any death, personal injury, or loss of or damage to goods arising from the sessions by them.
Should damage or loss to vessels, persons or equipment be caused as a result of wilful damage or gross negligence by customers, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our activity companies staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. Wild Goose SUP reserves the right to terminate the activity immediately.
Wild Goose SUP does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water proof containers or bags supplied cannot be 100% reliable – any personal property taken onto the water is at your own risk.
Cancellation Policy:
Cancellations:
– All cancellations must be made by email or telephone.
– We will acknowledge a cancellation within 24 hours of receiving it.
– Until the customer has received confirmation from Wild Goose SUP, the original booking remains valid.
Late arrivals and no shows constitute as a cancellation and will be treated as such. No refunds or re-bookings will be given.
No refund is offered if the client refuses to comply with Wild Goose SUP policies and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).
If the client advises the Instructor of a medical condition before the session commences, such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
All Stand Up Paddle Sessions:
– Cancellations made with more than 7 days notice can expect a full refund.
– Cancellations made 3-7 days before a session will be given a 50% refund of the total fee.
– Cancellations made less than 48hrs before a session will receive NO REFUND.
Gift Vouchers: – Gift vouchers must be redeemed within 1 year of purchase unless other arrangements have been made. No refund is offered once the gift voucher has been purchased however the gift vouchers are transferable to other people.
Booking amendments:
– If, after your payment has been received, you wish to alter your activity in any way, we will do what we reasonably can to accommodate such changes, but it may not always be possible.
– Any request for changes must be in writing via email by the organiser in your party. You will be liable to pay any costs and expenses that we incur in making this alteration.
– If you or any member of your party is unable to proceed with the activity, you may transfer the booking to a substitute person, provided they satisfy all the conditions applicable to the original booking.
– The cancellation policy will apply to you or any members of your party if unable to transfer the booking.
– Customers wishing to add to a party after the initial booking will only be able to do so if sufficient places are available.
– Availability should not be assumed and you should contact us to check availability first.
Cancellations by Wild Goose SUP:
Whilst every attempt is made to ensure that your lesson runs, Wild Goose SUP may at times need to cancel, or alter the location and/ or itinerary due to dangerous and/or unsuitable conditions beyond our control (including staff illness).
Wild Goose SUP may also cancel, postpone or re-schedule an activity if there is not enough people booked on the session/ event to make it viable.
Every effort will be made to notify the customer of any cancellations or alterations 24hrs prior to the commencement of the booking, however Wild Goose SUP reserves the right to make cancellations up until the commencement of the booking if weather conditions change on the day.
In the event of a cancellation by Wild Goose SUP, customers will be offered the choice of the following options:
– Another booking on a different date
– Gift Voucher Valid for 1 year from session date
We reserve the right to make amendments to these Terms & Conditions without notice.
